Privacy Policy

This Privacy Policy describes how kunstpaleis.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Collecting personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information relating to an identifiable individual (including the information listed below) as “personal information.” Please see the list below for more information about what personal information we collect and why. Google Analytics: We use Google Analytics to analyze and understand how our website is used. This service collects data about your device, browsing actions and patterns on our site. By using our site, you consent to the processing of this data by Google Analytics as described in our Privacy Policy. This data is used to improve our website and services to ensure a better user experience.

Device information
Purpose of collection: To load the site accurately for you and to perform analyses on the use of the site in order to optimize our site.
Collection source: Collected automatically when you visit our site using cookies, log files, web beacons, tags or pixels
Disclosure for business purposes: shared with our processor Shopify
Personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site

Order information
Purpose of collection: To provide you with products or services to fulfill our contract with you, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Collection source: collected from you.
Disclosure for business purposes: shared with our processor Shopify
Personal information collected: name, billing address, shipping address, email address, and phone number.
Customer Support Information
Purpose of collection:
Source of collection:
Disclosure for business purposes:
Personal data collected:
Purpose of collection: to provide customer support.
Collection source: collected from you

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants can make offers that may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using personal data

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.

Preservation

When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to erase this information. For more information about your right to erasure, please see the “Your Rights” section below.

AVG

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information above.

Your personal data will initially be processed in Ireland, and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the personal information we have about you (also known as the “right to know”), to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the contact information provided above. If you would like to designate an authorized agent to make these requests on your behalf, please contact us at the address provided above.

Cookies

A cookie is a small amount of information which is downloaded to your computer or device when you visit our site. We use a number of different cookies including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as logging in and region selection). This means that you don’t have to keep re-entering this information whenever you come back to the site or browse from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are a frequent visitor.

We use the following cookies to optimize your experience on our site and to deliver our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

 

The length of time a cookie will remain on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. To find out more about changing your browser settings or blocking, managing or filtering cookies, please refer to your browser's help file or visit sites such as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do not follow

Please note that because there is no consistent understanding in the industry about how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints

As stated above, if you wish to make a complaint you can contact us by email or by post using the details set out under “Contact Us” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here:

Last updated: [30-12-2022]