Frequently Asked Questions

Netherlands & Belgium is 3-9 working days

Shortly after placing your order, you will receive an email with a shipping confirmation and a tracking number. If you have any questions about this, please feel free to contact us.

Do I have to pay for shipping?

After we have passed your order on to one of our carriers PostNL and Bpost, we will send you a shipping confirmation by email with a 'Track Order' button . This will take you directly to the tracking on our site, so you can follow the live tracking updates!

Of course we can help you change your delivery address! If your order has not yet been shipped, please send us the new details by email or even faster, call us.

If your order has already been shipped, don't panic! You can still reroute it using the carrier tracking link we provide in your shipping confirmation email.

*NB: We can only ship your order to the address you provided when you placed your order - if you provided an incorrect address and the package is delivered there, we will not be able to collect it, so please check your address carefully!

We deliver within the Netherlands and Belgium with PostNL and Bpost, for the fastest and most reliable delivery.

Free shipping for orders in NL & BE above €50.

All Art objects from Kunstpaleis come with a standard 2 year warranty!

For this you need to contact us by email at support@kunstpaleis.com

This is because we will ask you to send us a photo and/or video in which the defect and/or any damage is clearly visible.
This way we can determine what the next steps will be to solve the problem as soon as possible, so that you can once again optimally enjoy your purchased art object at Kunstpaleis.

Do you have a special someone who you think has an Art Object from Kunstpaleis?

An art object from Kunstpaleis is the perfect gift. You can have the art sent directly to the lucky one. To do this, you only need to fill in the address details during your order.

Not sure which model is the best fit for the lucky one? Don't worry!
We also offer gift cards On.

• Ideal
• Other payment methods will follow.

Shopping at Kunstpaleis is safe. To protect your data, it is sent fully encrypted via SSL servers and is therefore protected from third-party access. This means that your personal information is encrypted and cannot be viewed by others.

We comply with all privacy legislation and all other legal requirements.
Plus we never give your personal information to third parties without your permission.

Something not quite right with your order?

Don't worry, our Kunstpaleis team is ready to take action quickly!

Please contact us by email or phone to report the problem so we can deal with it asap. We may ask you to attach photos or videos so we can determine what is wrong.

These things happen! Please email or call us ASAP. We will do our very best to fulfill your request. If your product has already been shipped, you will need to go through our returns process.

Because we do our best to deliver your orders to you as soon as possible, you should contact us almost immediately. We cannot guarantee the cancellation or modification of your order, because it has often already been processed. So select your items carefully.